coming soon...

CLICK HERE for member listing

What do you do if you have a problem with a JA member jeweler?

The first step you should take, if you encounter a problem with a JA member jeweler is to return to the store and ask to speak to the manager and/or owner of the store.  JA members pride themselves on the level of service they provide to their customers and in almost all cases will work diligently to make the customer happy.

You should retain all receipts and documentation relative to the purchase of products and/or services that you make at the store.  When you meet with the manager/owner, explain what happened and what you would like to see done to correct the situation.  Give them time to review the problem with their staff and respond to you.

If you still do not receive any satisfactory resolution to the situation, you can contact Jewelers of America.  Each member signs an annual commitment to our Code of Ethics and Rules for Professional Conduct and is committed to them. 

You should contact JA in writing and describe the situation in detail.  Also document any communication you had with the store, including correspondence and include copies of all receipts, etc.

Once we have received your inquiry, we will contact the member store and ask them to respond directly to JA as to how they would like to see the situation resolved.  This will normally take approximately 30 days.  Once we have heard from the store, we will contact you and share what we have learned.

In almost all cases, store management will resolve the issue directly with the customer.  In some cases, JA will suggest a resolution that meets the needs of all parties involved.  In vary rare cases, JA may be forced to expel the member from our membership roles.

In the even that any laws have been broken, we will make the appropriate referrals.

coming soon...

1. Diamonds
2. Cultured Pearls
3. Colored Gemstones
4. Karat Gold Jewelry
5. White Jewelry Metals
6. Buying a Watch

Jewelry Care
Gems and precious metals are gifts of nature, which need special care. Even though a gem may be millions of years old, once mined and worn, it is exposed to conditions and chemicals that can damage it.
Here are some Do's and Don'ts:

Don't
• Don't wear fine jewelry when doing housework or gardening.

• Don't heap your jewelry into one drawer. Remember a diamond ring can scratch that pearl necklace. Keep them separate and ideally in a box or wrapped in velvet, paper, or silk.

Do
• Do check for loose stones frequently by gently tapping the piece with your finger near your ear.

• Do get pearls restrung every two years or annually with frequent use.

• Do clean fine jewelry often to maintain its sparkle and beauty. Do not use toothpaste as its abrasives can damage softer gems and metals. All fine jewelry can be safely cleaned by soaking for 10 minutes in a mild cleaner specifically made for jewelry or in warm soapy water (using a non-detergent soap). Use a soft brush on harder gems to loosen any dirt around the prongs. To reduce greasy build-up on diamond jewelry, dip it in plain alcohol before soaking

coming soon...